Frequently asked questions

Fill in the form on any service page or the Contact page. Tell us where you are, what service you're interested in, and a brief description of the space and what you'd like to change. We reply within one business day and, for most services, arrange a free site assessment before sending a written proposal.

Yes. The initial conversation and the site assessment are both free of charge. We send a written proposal with a fixed price after the assessment — and there is no obligation to proceed.

Availability varies by season and current project load. We will give you an honest estimate of the wait time when you enquire — typically two to four weeks for most services in our standard seasons.

Yes. We operate across Europe and take on selected projects in the US and internationally. For clients outside the local area, we offer remote design services (concept drawings and planting plans) that can be implemented locally. For full-service projects further afield, enquire with your location and brief and we will confirm whether we can take it on.

We publish "from" anchors on every service page so you have a realistic starting point. Final prices depend on site-specific factors — the size of the area, the ground conditions, the material or plant specification — that we cannot assess without seeing the space. A fixed price follows the site visit; no hidden extras after that.

The "from" figure is the minimum starting point for that service in its simplest form. Most projects sit above it, depending on scope. It is there so you can decide whether to enquire before spending time on a consultation — not as a bait price.

Not for the work in the proposal. If you request additional work during a project — different materials, extended area, extra features — we discuss and agree the additional cost before proceeding. Surprises are not how we work.

We confirm receipt within one business day. If a site visit is needed (which it is for most services), we contact you to arrange a time. After the visit, we send a written proposal within two to three business days.

For the assessment, it is helpful for you to be there so we can understand your priorities directly. For scheduled visits once a programme or project is underway, gate access or a key-safe is fine.

Yes. For multi-day projects, we give you a brief progress note at the end of each day. At completion, we walk through what was done and leave written aftercare notes where relevant.

Yes. NeatSpaceCare carries public liability insurance covering our landscaping operations. Details are available on request.

We stand by the quality of our work. If something we installed or treated fails to perform as agreed in the proposal due to our workmanship in the first season, we will return to assess and put it right. See our Refund Policy for the full terms.

Our programmes use reduced-chemical lawn care, water-smart irrigation specification, and climate-adapted plant selection as standard operating practice — not as an optional add-on. The specific practices are described on each relevant service page.

We use your name, email, phone (if provided), and project details only to respond to your enquiry and manage the project if you proceed. We do not sell or share your data with third parties for marketing purposes. See our Privacy Policy for the full detail.

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