Last updated: 25 June 2026
1. Nature of our services
NeatSpaceCare provides landscaping and outdoor design services. These are service-based engagements, not product sales. This policy sets out the terms for cancellation, changes to scope, and refunds in relevant circumstances.
2. Before work begins — cancellation rights
Consumer right of withdrawal (EU consumers)
If you are a consumer based in the EU and have entered into a service contract with NeatSpaceCare at a distance (e.g. via email confirmation following an online enquiry), you have a 14-day right of withdrawal from the date the contract was formed, under Directive 2011/83/EU (implemented in Spain by the Ley General para la Defensa de los Consumidores y Usuarios, Real Decreto Legislativo 1/2007).
If you have asked us to begin work within the 14-day withdrawal period, you may still withdraw but you will be liable for the proportion of the service that has already been delivered at the point of cancellation.
If you have expressly acknowledged that you waive the right of withdrawal once the service is fully performed, and the service is fully performed, the right of withdrawal does not apply.
Cancellation before work has started
If you cancel after accepting a written proposal but before any work has commenced, no cancellation charge applies provided you give notice at least 48 hours before the scheduled start date. Cancellations with less than 48 hours' notice where materials or travel have been committed may be subject to a reasonable charge for actual costs incurred.
3. During work — changes and cancellations
If you wish to change the scope of work or cancel during an ongoing project:
- We will stop work on receipt of your written notice (email is acceptable).
- You will be invoiced for the work completed up to the point of notice, at the agreed rate. This is not a penalty — it reflects work delivered.
- Any materials already procured for the project are chargeable at cost if they cannot be returned.
4. Maintenance programmes — cancellation
For ongoing maintenance programmes (e.g. monthly lawn care):
- You may cancel a maintenance programme with 14 days' written notice before the next scheduled visit.
- No charge applies for the cancelled visit once adequate notice has been given.
- Visits already completed are chargeable as invoiced.
5. Defective work
If work carried out by NeatSpaceCare fails to meet the standard described in the written proposal due to a defect in our workmanship or materials, we will:
- Assess the issue within a reasonable time of notification.
- Remedy the defect at no additional charge where the defect is attributable to our workmanship or the materials we supplied.
This does not cover deterioration caused by factors outside our control — including extreme weather events, soil conditions not disclosed at the time of assessment, incorrect aftercare by the client following handover, or the natural establishment period of new planting.
6. Circumstances outside our control (force majeure)
If we are unable to carry out work due to circumstances beyond our reasonable control — severe weather, access problems, material supply failures — we will notify you promptly and reschedule at the earliest opportunity. No cancellation charge applies in these circumstances.
7. How to cancel or request a refund
Send your cancellation or refund request to:
Email: support@neatspacecare.com
Post: NeatSpaceCare, Camiño Lourido, 29, Freijeiro, 36204 Vigo, Pontevedra, Spain
We will acknowledge your request within one business day and confirm the outcome within three business days.
8. Consumer rights
Nothing in this policy affects your statutory rights as a consumer under applicable Spanish or EU consumer protection law.